Torres, Carlos, Daniel Araya, and Nelson Callegari Malta. “Integration of Quality Approaches to Improve Management Practices in an Automotive Technical Service”. Universidad Ciencia y Tecnología 25, no. 108 (March 4, 2021): 47-56. Accessed December 21, 2024. https://uctunexpo.autanabooks.com/index.php/uct/article/view/430.