Abstract
The consolidation of digital migrant media has transformed the production and consumption of journalistic information, posing new challenges for credibility in digital environments. The objective of this study was to determine the relationship between journalistic information disseminated on fanpages of digital migrant media and the credibility perceived by union members. A quantitative, non-experimental, cross-sectional, and correlational study was conducted with 109 participants from the Workers’ Union of the National University of Santa. The information was obtained through a questionnaire validated by experts and with adequate reliability (α = 0.866). The results showed a high positive correlation between both variables (ρ = 0.722; p < 0.001), highlighting live streaming as the dimension with the strongest association with credibility. It is concluded that the quality of journalistic content constitutes an essential factor for strengthening trust in digital media.
References
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[2] R. S. Lee, "Credibility of newspaper and TV news," Journalism Quarterly, vol. 55, no. 2, pp. 282–287, 1978, doi: 10.1177/107769907805500209.
[3] E. Katz, J. G. Blumler, and M. Gurevitch, "Uses and Gratifications Research," Public Opinion Quarterly, vol. 37, no. 4, pp. 509–523, 1973.
[4] R. M. Entman, "Framing: Toward Clarification of a Fractured Paradigm," Journal of Communication, vol. 43, no. 4, pp. 51–58, 1993.
[5] S. S. Sundar, "The MAIN Model: A Heuristic Approach to Understanding Technology Effects on Credibility," in Digital Media, Youth, and Credibility, M. J. Metzger and A. J. Flanagin, Eds. Cambridge, MA, USA: MIT Press, 2008, pp. 73–100.
[6] C. J. Chung, Y. Nam, and M. A. Stefanone, "Exploring online news credibility: The relative influence of traditional and technological factors," Journal of Computer-Mediated Communication, vol. 17, no. 2, pp. 171–186, 2012, doi: 10.1111/j.1083-6101.2011.01565.x.
[7] A. Whiting and D. Williams, "Why people use social media: A uses and gratifications approach," Qualitative Market Research, vol. 16, no. 4, pp. 362–369, 2013.
[8] D. Westerman, P. R. Spence, and B. Van Der Heide, "Social media as information source: Recency of updates and credibility of information," Journal of Computer-Mediated Communication, vol. 19, no. 2, pp. 171–183, 2014.
[9] R. Salaverría, "Digital journalism: 25 years of research. Review article," Profesional de la Información, vol. 28, no. 1, Art. no. e280101, 2019, doi: 10.3145/epi.2019.ene.01.
[10] W. L. Bennett and S. Livingston, "The disinformation order: Disruptive communication and the decline of democratic institutions," European Journal of Communication, vol. 33, no. 2, pp. 122–139, 2018, doi: 10.1177/0267323118760317.
[11] A. Casero-Ripollés, "Impact of COVID-19 on the media system: Communicative and democratic consequences of news consumption during the outbreak," Profesional de la Información, vol. 29, no. 2, Art. no. e290223, 2020, doi: 10.3145/epi.2020.mar.23.
[12] A. Kalogeropoulos, J. Suiter, L. Udris, and M. Eisenegger, "News media trust and news consumption: Factors related to trust in news in 35 countries," International Journal of Communication, vol. 13, pp. 3672–3693, 2019.
[13] J. Strömbäck, Y. Tsfati, H. Boomgaarden, A. Damstra, E. Lindgren, R. Vliegenthart, and T. Lindholm, "News media trust and its impact on media use: Toward a framework for future research," Annals of the International Communication Association, vol. 44, no. 2, pp. 139–156, 2020, doi: 10.1080/23808985.2020.1755338.
[14] J. A. García-Avilés, "Review article: Journalism innovation research, a diverse and flourishing field (2000–2020)," Profesional de la Información, vol. 30, no. 1, Art. no. e300110, 2021, doi: 10.3145/epi.2021.ene.10.
[15] B. Kovach and T. Rosenstiel, The Elements of Journalism, 4th ed. New York, NY, USA: Crown, 2021.
[16] N. Newman, R. Fletcher, C. T. Robertson, K. Eddy, and R. K. Nielsen, Digital News Report 2024. Oxford, U.K.: Reuters Institute for the Study of Journalism, University of Oxford, 2024.
[17] M. Saldaña, X. Orchard, S. Rivera, and G. Bustamante-Pavez, "'Your house won't be yours anymore!': Effects of misinformation, news use, and media trust on Chile's constitutional referendum," The International Journal of Press/Politics, vol. 31, no. 2, pp. 470–496, 2026, doi: 10.1177/19401612241298853.
[18] E. DuBosar, J. D. Hmielowski, and M. E. Rasul, "In diversity we trust? Examining the effect of political newsroom diversity on media trust, use, and avoidance," Communication Research, vol. 53, no. 3, pp. 422–452, 2026, doi: 10.1177/00936502251341081.
[19] L. L. Steeman, D. De Coninck, and L. d'Haenens, "Exploring attitudes toward discrimination: The role of news media consumption, news media trust, discriminatory experiences, and intergroup contact," Mass Communication and Society, vol. 29, no. 4, pp. 678–696, 2026, doi: 10.1080/15205436.2025.2486638.
[20] M. Hameleers and T. Van der Meer, "Striking the balance between fake and real: Under what conditions can media literacy messages that warn about misinformation maintain trust in accurate information?" Behaviour & Information Technology, vol. 45, no. 7, pp. 1209–1221, 2026, doi: 10.1080/0144929X.2023.2267700.
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