Abstract
The study analyzed the effect of using the MindMaster software on the design of the Ishikawa diagram among university students in the social sciences. A quantitative approach was applied using a quasi-experimental pre-test and post-test design with an experimental group and a control group. The sample consisted of 46 students equally distributed between both groups. Inferential analysis was conducted using non-parametric tests, specifically the Wilcoxon signed-rank test, due to the absence of normality in the dataset. The results showed statistically significant improvements in the experimental group in both the execution and quality of the final diagram, as well as in the overall design of the Ishikawa diagram. It is concluded that the integration of digital mind-mapping tools significantly enhances causal analysis and strengthens competencies associated with quality management in educational contexts.
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