Resumen
El presente estudio analizó el efecto del uso del software MindMaster en el diseño del diagrama de Ishikawa en estudiantes universitarios de ciencias sociales. Se desarrolló una investigación de enfoque cuantitativo, con diseño cuasi-experimental de pre-test y post-test, con grupo experimental y grupo de control. La muestra estuvo conformada por 46 estudiantes, distribuidos equitativamente en ambos grupos. Para el análisis inferencial se emplearon pruebas no paramétricas, específicamente la prueba de rangos con signo de Wilcoxon, debido a la ausencia de normalidad en los datos. Los resultados evidenciaron mejoras estadísticamente significativas en el grupo experimental tanto en la ejecución del diagrama como en la calidad del producto final, así como en el diseño global del diagrama de Ishikawa. Se concluye que la integración de herramientas digitales de mapeo mental contribuye de manera significativa al fortalecimiento del análisis causal y a la mejora de competencias asociadas a la gestión de la calidad en contextos educativos.
Citas
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